Privacy Policy - Miss Attitude.
Effective Date: 01/01/2024
Miss Attitude (missattitude.com) is operated by NCL Limited, a company registered in England and Wales under company number 07770335. Our registered office is 2a Royal Street, Barnsley, South Yorkshire, S70 2ED, United Kingdom.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your data when you visit missattitude.com or engage with us.
If you have any questions, please contact us at:
Email: office@missattitude.com
Phone: 020 3355 1985
1. Information We Collect:
When you visit Miss Attitude, place an order, or contact us, we may collect the following personal data:
- Identity Data: Your name, title, and date of birth (if provided).
- Contact Data: Billing and delivery addresses, email, and phone number.
- Payment Data: Payment details are securely processed by third-party payment providers. We do not store card details.
- Transaction Data: Records of your purchases, returns, and refunds.
- Technical Data: IP address, browser type, device type, and pages visited on our website.
- Marketing Data: Preferences for receiving promotions and communications.
- Communications Data: Emails, messages, and call recordings for customer service.
We never sell your personal data and only share it where necessary to provide services.
2. How We Use Your Data:
We use your personal data to:
- Process and fulfil your orders, including delivery.
- Manage payments and fraud prevention.
- Provide customer support and respond to inquiries.
- Improve our website, services, and customer experience.
- Send order updates, marketing emails (if consent is given), and special offers.
- Comply with legal requirements and business obligations.
We process your data under legitimate business interests, contractual obligations, and legal compliance.
3. Marketing & Communications:
We may send you marketing emails about new arrivals, exclusive offers, and promotions if you have opted in. You can unsubscribe at any time by:
- Clicking the unsubscribe link in any marketing email.
- Contacting us directly at office@missattitude.com.
We will never send marketing emails if you have opted out.
4. Cookies & Tracking Technologies:
We use cookies to enhance your shopping experience, track performance, and personalise content.
Cookies we use include:
- Essential Cookies: Required for website functionality (e.g., adding items to your basket).
- Analytics Cookies: Help us understand how users interact with our website (e.g., Google Analytics).
- Marketing Cookies: Used for targeted advertising and promotions.
You can manage your cookie preferences via your browser settings.
5. Data Security & Storage:
We take data security seriously and use industry-standard measures to protect your personal data, including:
- Encrypted payment processing via secure third-party payment providers.
- SSL encryption on our website to secure transactions.
- Restricted access to personal data, limited to authorised staff only.
- Regular security reviews to prevent unauthorised access or breaches.
Your data is stored securely in the UK and may be processed by trusted third-party service providers outside the UK or EEA, in compliance with GDPR safeguards.
6. Sharing Your Data:
We only share your personal data with trusted third parties when necessary for business operations, including:
- Payment providers (e.g., PayPal, Stripe) to process transactions.
- Delivery couriers (e.g., Royal Mail, APC) to fulfil orders.
- Marketing & analytics services to enhance your shopping experience.
- Fraud prevention & security services to protect against fraudulent activity.
- Legal authorities if required by law (e.g., HMRC, police investigations).
We never sell or rent your personal data to third parties.
7. Your Rights Under UK GDPR:
Under UK data protection laws, you have the right to:
- Access your data - Request a copy of the personal data we hold.
- Correct your data - Update or amend incorrect or incomplete details.
- Delete your data - Request deletion of your data if no longer needed.
- Restrict processing - Limit how your data is used in certain circumstances.
- Withdraw consent - Stop receiving marketing emails at any time.
To exercise these rights, email office@missattitude.com. We will respond within 30 days.
8. Data Retention:
We retain personal data only as long as necessary:
- Order & transaction records: 6 years (for legal and accounting compliance).
- Marketing preferences: Until you opt out or request deletion.
- Customer service interactions: Up to 12 months for training and quality control.
When data is no longer required, it is securely deleted.
9. Children's Privacy:
Our website is intended for users 16 years and older. We do not knowingly collect data from children. If you believe a child has provided personal data, please contact us for removal.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
11. Data Breaches:
If a data breach occurs, we will:
- Assess and contain the breach.
- Notify affected customers within 72 hours, where required.
- Report serious breaches to the UK Information Commissioner's Office (ICO).
12. Changes to This Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the latest effective date. Continued use of our website constitutes acceptance of the updated policy.
13. Contact Us:
For privacy-related questions or to exercise your data rights, contact us:
? Email: office@missattitude.com
? Phone: 020 3355 1985
Miss Attitude (NCL Limited)
? Registered Office: 2a Royal Street, Barnsley, South Yorkshire, S70 2ED, United Kingdom